top of page
Frequently Asked Questions
  • How do I book an appointment?
    You can book your appointment online or give us a call at 929-888-6171.
  • How long will my appointment take?
    We will allot one hour for your appointment; however actual appointment time may vary depending on the service. Please contact the spa at 929-888-6171 if you have any questions about your appointment.
  • What is your cancellation policy?
    Any cancellations or changes to your appointment with less than 24 hours of notice are subject to a cancellation fee amounting to 20% of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged 20% for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. When you schedule your appointment with us, you are agreeing to these policies.
  • How can I purchase IMAGE products?
    Oxygen Facial Spa proudly offers IMAGE skincare products. You can make your purchase through our website using secure PayPal checkout.
  • Can I return or exchange a product?
    *Unopened/Unused Product Guarantee* If you change your mind or you’re not satisfied with your purchase, you can return your product/products to Skin Trends for a full refund. Returns or exchanges must be unused, in the original packaging and in the state that you received them. Returns or exchanges are accepted within 14 days of your purchase date. *Partially Used Product Guarantee * If you’ve tried a product and you’re unhappy with the results, we’ll share the cost. Simply return the open/partially used product within 14 days of your purchase for a 50 percent refund off your original purchase price. ​ *Return/Exchange Process* To return or exchange an item/items, you must do the following: ​ First, you must email us at We'll need your name, address, phone number, email address and your order number related to the items you want to return ​ NOTE: This step must be done first before you ship the product(s) back to us! ​ Once your item/items are approved for return by oxygen facial spa, ensure that the items being returned are unopened, unused and in their original “new” condition. Pack the item/items in the box you received them in or pack the item/items in a similar shipping box. Include all printed material and the Skin Trends packing slip. Return/include any promotional/free items you received with your purchase. Print your original order number on the box and ship the item/items you’d like to return or exchange to: Oxygen Facial Spa - Returns, 38 Joseph Ave, Staten Island, NY 10314 ​ *Return/Exchange Policy* ​ •Shipping cost on all returns are the responsibility of the user/purchaser. We suggest you use a major shipping service like USPS, UPS or FEDEX. We also recommend you buy shipping insurance that matches the value of your purchase. We're not responsible for returns that are lost or damaged when returned to us. ​ •All Items in our Return/Exchange process must be complete for your return to be eligible for an exchange or refund. We reserve the right to refuse a whole or partial return on any returned products. •Refused packages will be accepted for return, but user/purchaser will be billed a $20 service charge. •Shipping fees are refundable, only if oxygen facial spa shipped you a wrong item or the item was physically damaged in shipping to you by our carrier. ​ ** Partially Used Product Guarantee* Items/skincare products that are greater than 50 percent used are ineligible for a partial refund. Eligibility for our Partially Used Product Guarantee is completely at the discretion of oxygen facial spa. We measure returned product/products by weight and by volume. Repeat returns on the same items/products or repeat returns from the same customer will not be approved for refund. Please allow up to 14 business days for your return to be processed. You'll receive the appropriate adjustment on your credit card as soon as we complete your return. If you have any questions or concerns, please email us at
  • How much is shipping? How long will it take?
    We offer shipping through the United States Postal Service. Shipping varies depending on your purchase and location. Shipping is calculated during the checkout process.
bottom of page